FAQs

WHEN WILL I BE CHARGED FOR MY ORDER?

Our website DO NOT charge you at the checkout. Once the order is confirmed, you have to pay us via payment method you’ve chosen at checkout.

WHAT PAYMENT METHODS ARE ACCEPTED?

We only accept KBZPay, Bank Transfer via KBZ BANK, AYA BANK or Cash on Delivery as payment methods.

WHEN WILL MY ORDER BE DELIVERED?

After we have received your payment via KBZPay, Bank Transfer or after you have confirmed your order with Cash on Delivery payment, we will deliver your items within 1-3 days for Mandalay Region areas. For the rest of Myanmar, we will send your order parcel to a local courier within 1-2 days.

CAN I CANCEL MY ORDER?

As we do not accept cancellation, please thoroughly check the items in your cart before proceeding to checkout.

WHO CAN I CONTACT IF I HAVE ANY QUERIES ABOUT MY ORDER?

Please get in touch with our Customer Service team at info@neighbourbymiranda.com who will be happy to help you with any queries.

I NOTICED THAT MY PERSONAL DETAILS ARE INCORRECT AFTER I HAVE COMPLETED THE ORDER. WHAT SHOULD I DO?

If you realize your personal details are incorrect, please send an email to the Customer Care team at info@neighbourbymiranda.com or call at 09797778900.

AM I PAYING FOR TAXES?

All orders from Neighbour's Care by Miranda do not include any taxes currently.